Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe gambling should only ever be viewed as a form of entertainment, similar to going to the cinema or watching a sporting event. It should never be considered as a way to earn money or solve financial problems. The house always has an edge, and you should only gamble with money you can afford to lose.
Age Verification
In the United Kingdom, you must be 18 years of age or older to gamble legally. We are committed to preventing underage gambling and take this responsibility seriously. If you are under 18, please do not use gambling services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of these warning signs in yourself or someone else, please seek help:
- Gambling with increasing amounts of money to achieve the same level of excitement
- Feeling restless or irritable when trying to reduce or stop gambling
- Repeatedly trying to control, cut back, or stop gambling without success
- Becoming preoccupied with gambling or planning the next gambling session
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the extent of gambling
- Gambling to escape problems, anxiety, depression, or other negative emotions
- Borrowing money or using savings to fund gambling
- Neglecting family, work, or personal responsibilities due to gambling
- Continuing to gamble despite negative consequences
Self-Help Tools & Safer Gambling Features
Mystake provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose over a given timeframe
- Session Time Limits: Receive notifications or automatic session timeouts after a set period of play
- Reality Checks: Receive pop-up reminders during play showing how long you've been gambling and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you are losing control
We encourage you to use these tools proactively to maintain healthy gambling habits.
Seek Help – Support Organizations
If you are struggling with gambling or think you may have a problem, please reach out to one of these confidential and free support services:
United Kingdom
- GamCare: Free confidential counselling and support for problem gambling
www.gamcare.org.uk
Phone: 0808 8020 133 (free, 24/7) - GamStop: The National Self-Exclusion Scheme – register with all participating UK gambling operators at once
www.gamstop.co.uk - Gamblers Anonymous: A peer support fellowship for problem gamblers
www.gamblersanonymous.org.uk
Other Jurisdictions
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
- Germany – Bundeszentrale für gesundheitliche Aufklärung: www.bzga.de
Take Action Today
If gambling is causing you or someone you know harm, please seek help immediately. There is no shame in asking for support – problem gambling is a treatable condition, and help is available.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for confidential advice.